Cpl in partnership with our client Pfizer are seeking a Procure to Payment Coordinator to join the team for a 12 month fixed term contract in their Dublin, Ringsend site. this is a hybrid working role.
POSITION SUMMARY
The GBS Procure to Pay (P2P) Tower is responsible for delivering Best in Class performance for P2P operations and initiatives to support the organization and Pfizer’s future scale.
The Dublin EMEA P2P Support Hub enables GBS Procure to Pay to meet their business objectives by providing quality Procure to Pay analysis and overall business support for Site Leadership, market colleagues, and external vendors.
We offer Issue Management/Resolution and Customer Service & Support, principally in the areas of Purchasing, Vendor Management, Compliance, Invoicing & Payment.
The P2P Global Support Hub Coordinator is accountable for performing his/her assigned duties in compliance with the policies, procedures, processes & guideline in place. In addition, the P2P Global Support Hub Coordinator is accountable for performing all his/her assigned work in an efficient & effective manner while maintaining a high level of customer service.
Full Training is provided.
Flexible work, 2.5 days in office/week
POSITION RESPONSIBILITIES
· P2P Help Desk Issue management & resolution and Customer Services Support
· Work in an P2P operations environment
· Perform work in compliance processes & guidelines
· Manage workday and complete work in an efficient & effective manner. Recognize & meet deadlines.
· Use Procurement & Financial systems & tools to perform assigned work
· Work with all parties in a professional manner & act with a high standard of customer service
· Understand corporate compliance requirements and implications to work
· Maintain a high ethical standard to support the objectivity of the overall procurement process
· Resolve quality or service issues efficiently & effectively; escalate & inform as necessary
· Engage with the Requisitioner, Procurement resources, Finance or supplier as necessary when handling an issue
· Understand the overall support model & know when to refer issues to the appropriate resource
· Act with a high level of professionalism & customer service to help achieve a satisfactory outcome
EDUCATION AND EXPERIENCE
Associate degree or bachelor’s Degree preferred
1-2 years’ experience in related roles such as Customer Service, Shared Services, Procurement, Finance, Accounts Payable, IT Help Desk, Calls Center
TECHNICAL SKILLS REQUIREMENTS
Language skills: Fluent in English and at least one other language
End user computer skills including Microsoft Office & ERP systems
Professional oral & written communications skills
Organization skills
Time management skills
Attention to detail skills & ability to maintain attention to detail in a high-volume operational work environment
Good work ethic