Italian Speaking Service Desk Agent
Do you enjoy supporting and solving customer IT issues? Would you like to work in a large friendly team who will support your learning and development?
We are looking for enthusiastic Italian and English Speaking colleagues to our multinational partner in Budapest. They provide business services to various partners all over the globe.
New office in the 11th district, international employee base, young and dynamic team spirit, and great compensation package.
- Provide solutions to IT related issues and handle customer requests in a pleasant and timely fashion, ensuring customer satisfaction.
- Impact by delivering excellent service to our clients. Your main focuses are to analyze their IT related issues, guide and educate them about the processes, and apply remote support in order to ensure the productive workflow of their business.
- Support our top customers using your specific language skills trough different channels such as telephone, email or chat.
- experience in IT support or Customer Service role
- working proficient Italian and English language knowledge
- good communication skills
- language courses
- highly supportive team with the opportunity to learn from others
- Opportunities for career progression
- You will have experience of working within an IT customer service role, knowledge of windows operating systems and troubleshooting protocols.
- You will have a genuine desire to help customers and provide a great user experience, whilst being able to navigate between technical language and user experience to fix IT issues.
- With excellent communication skills, you will enjoy following process and being part of a large team.
If you fit the requirements give it a try! Hit the application button, and we will call you to discuss the details.