Silvana has extensive experience building, managing, and executing end-to-end delivery of in-scope Outsourcing Programmes onsite at our client sites in the social media industry. Through these years, she has been purely focused on leading and scaling vendor operations teams from 0 to 600 staff in the Customer Success and Trust and Safety space across 52 markets in 24x7 support operations.
As Vendor Site Lead, she is accountable for managing leads and onsite operations, including Workforce Management, Recruitment, HR, L&D, Wellness and Client Relationships. Originally from Spain, Silvana has a Master’s degree in Business Management from the Polytechnic University of Valencia. As part of her studies and multicultural background, Silvana participated in 2 different exchange programmes at the University of Bologna (Italy) and at the Singapore Management University (Singapore).