Silvana Carpio

Director, Enterprise Solutions

Silvana's goal is to drive impact, achieve results, and lead high performing teams. She has a proven track record building and scaling operational teams from scratch in the trust and safety, advertising and recruitment space.

Currently acting as Outsourcing Programme Director; Silvana is accountable for the end-to-end delivery of in-scope Managed Services programmes onsite in Twitter.

Silvana is responsible for hiring and managing the day-to-day workforce, talent acquisition, HR and Cpl operations onsite with over 800 employees. This includes full responsibility for ensuring customer satisfaction is not compromised and that cost/benefit impact is carefully evaluated at all times.