We are looking for Technical customer support agents to work out of our clients office in Dublin 24! No experience necessary as full training is provided!
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios)
- 0-12 month experience as a Customer Support or similar role
- English speakers
- The ability to prioritise and multitask, with excellent time management skills.
- Strong interpersonal skills including active listening.
- The capacity to remain calm under intense pressure, especially when dealing with angry customers
- 12 months initial contract
- 3 weeks of training from the office
- WH: Monday - Sunday (40h) in rotation 9am - 7pm -- (Sat 9-6pm)
- Location: City West D24
- Salary: 23100 per year
If you are interested in this position, please apply with your CV to firstname.lastname@example.org as soon as you can!