The role
Accounts Payable
Location: WFH Netherlands
Language: Dutch
Salary: € 46,526
Contract: Permanent
Starting date: Asap
Description
Stream: BPM – Operations
Sub Stream: Operations – Vertical Business
Role: Process Specialist
Role Designation: Process Specialist
Purpose/Essence of the role: Executes transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the Process Executives, supports the Team Lead in training, daily reviews and escalation resolution with the objective to meet SLA targets for the specific process WITHIN the guidelines, policies and norms
Below are the roles and responsibilities aligned to the above mentioned role / role designation:
1. SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability
2. Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan
3. Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction
4. Process Reengineering: Participate in the ideation process and produces the documentation and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis
5. Talent Management (People Management): Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat
6. Transition Coordination: Process Training & Certification: Conducts training for the team in order to ensure right skilling
7. Knowledge Management: Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge.