Do you have passion for helping customers excel at what they do? We are seeking a smart, enthusiastic, and experienced learning professional to join our customer education team to create high-impact learning solutions for our customers.
Key Responsibilities
• Partner and build meaningful relationships with key stakeholders and subject matter experts within business to uncover business and learning needs
• Apply sound Instructional Design best practices to analyse, design, and develop instructional strategies to support new product launches
• Determine the right modalities for delivering learning content, including self-paced online courses, virtual instructor-led courses, and/or blended learning solutions
• Design, develop, evaluate, and maintain world-class learning curriculum for organisations customers to support successful usage and adoption of our product suite
• Evaluate the efficacy of learning programs and use evaluation data to redesign and refresh programs through appropriate maintenance cycles
• Create and maintain task and product-based job aids, tip sheets, and other performance support materials
• Partner with Product, Marketing, Sales, & Support teams to ensure learning content is up-to-date as new features & functions are added to our products.
Basic Qualifications
• 5+ years of experience creating instructionally sound learning content across a variety of delivery modalities (e.g., eLearning, tip sheets, webinars, video)
• 5+ years of experience working with rapid eLearning development tools (Articulate 360 & Camtasia are a plus), and web-based meeting tools (e.g., Zoom)
• Fluent in English plus French or German language-required.
Preferred Qualifications
• Experience building new learning materials in French or German as well as localizing existing English courses
• Highly focused design sensibility combined with an understanding of current design trends and best practices and how they play into designing critical creative elements to build brand
• High degree of flexibility with the ability to work effectively in a largely team-based, collaborative culture, where open communication and idea generation from all levels are encouraged
• Experience working within Customer Success teams designing and developing training for customers
• Experience in developing training for enterprise software-as-a-service (SaaS) software
• Ability to build strong relationships and navigate stakeholder discussions
• Skilled in facilitating discovery sessions with subject-matter experts in order to determine performance objectives
• Ability to take and synthesize critical feedback into innovative solutions and improvements
• Proficient in establishing priorities and meeting swift deadlines in a fast-pace, rapidly changing environment
• Proficient with screen capture tools and simple image editing techniques
• Excellent written and verbal communication skills
• Highly organized, detailed-oriented, and self-directed
• Expert in MS Office applications - primarily Word, PowerPoint, Excel
• Experience with eLearning publishing and compatibility standards, including SCORM and HTML 5
• Experience with learning management systems
• Ability to become proficient with new applications quickly
• Experience building learning & development programs for talent acquisition professionals
• Proficiency in establishing training metrics and measurements (ROI & Benchmarking)
