Business Process Excellence Specialist
About CPL & The Enterprise solutions Group
At Enterprise Solutions Group (ESG) we are passionate about providing our clients with the best talent experience possible. We work with our clients through our managed staffing RPO (Permanent) and MSP (contingent) programs as well as providing additional innovative solutions to meet their talent challenges. All our programs are underscored by the principles of:
Employee Experience | Customer Experience | Digital Transformation
CPL is recruiting for Senior Business Analyst responsible for driving process excellence within a large MSP in our Enterprise Solutions Group. The ideal candidate will have an understanding of the Recruitment Industry or similar and Managed Service Programmes (Strategy, KPIs & SLAs)
Ø Dedicated support to the MSP to ensure that process improvement is deployed across all facets using a range of operational excellence methodologies and tools.
Ø Design, develop and deliver end to end process transformation.
Ø Implement Process Excellence Projects, through collaboration and facilitation, to deliver measurable, tangible benefits.
Ø Critically evaluate information gather from multiple sources during scoping phase, through the mapping of business processes and evaluation post-implementation of any changes.
Ø taking ownership of the process excellence process
Ø Expand projects with local scope to broader ESG when possible and appropriate.
Ø Initiate change and influence others in a positive way.
Ø Introduce new methods and process improvements to support business excellence, reduce costs, errors and re-work etc.
Ø Managing process improvement across multiple concurrent projects within the MSP
Ø Promoting and sharing best practice that sustains business process improvement across the MSP and the ESG division.
Ø Through analysis, identify key business /programme process gaps and opportunities for process improvement.
Ø Advocate and foster a culture of operational excellence.
Knowledge, Skills and Experience
Ø Applying practical knowledge, obtained through advanced education and work experience.
Ø Experience engaging with internal and external stakeholders at different business levels and across various functions.
Ø Experience in Microsoft Visio preferable
Ø Experience in managing and supporting change within a dynamic environment.
Ø Excellent communications and interpersonal skills.
Ø Excellent project management skills.