My client, a well-known insurance company, is seeking to hire a claims advisor for their Dublin, Cork, and Galway offices.
This is a permanent and full-time position with the company, where the successful candidate will receive a salary of €30-38k plus an incredible benefits package.
This role is hybrid once the 2-week training period is completed.
The successful candidate will be responsible for agreeing a fair settlement with the customers within policy liability and taking pride in a customer-first perspective.
This role will suit those comfortable with self-managing, making decisions on their own initiative, and experience managing claims.
Responsibilities:
- Manage and agree solutions with customers
- Manage our customer’s journey through AMS, identifying and eliminating failure points and working with the AMS team and Motor Claims Team to resolve these under your own initiative
- Maintain quality of portfolio and with full compliance of CPC, DPA, CICA and all relevant legislation
- Handle external/ Internal partner queries on AMS cases
- Understand customer feedback on the AMS process and what is important to our customers
- Build positive relationships with colleagues and external partners, in a professional and approachable manner
- Share findings and feedback with colleagues to improve our process and increase customer experience
The Ideal Candidate:
- CIP/APA Qualification (or close to completion)
- Proven experience in Motor Damage claims handling
- Background of learning agility in a sophisticated and changing environment
- Ability to manage own workload and problem-solving abilities
- Track record of robust relationship-building, negotiation, and communication skills with a strong customer focus
- Ability to make real time decisions based on changing information
Benefits:
- Generous contribution pension scheme
- Annual performance related bonus and pay review
- 25 days annual leave plus the option to buy/ sell up to 5 additional days
- Amazing discounts on company product for friends and family
Please apply directly or email your CV to [email protected]