Community Operations Analyst – German Speaker
Are you a multilingual professional driven to be an effective advocate for our community?
Covalen is looking for professionals with strong interpersonal skills, verbal and written communication skills and most importantly empathy that can help resolve inquiries empathetically, accurately and on time.
- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
- Becoming and remaining knowledgeable about client’s products and community standards
- Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users
- Gathering, analyzing, and utilizing relevant data to develop ways to improve the overall user experience
- Recognizing trends and patterns and escalating issues outside the company policy to the global team
- Identifying inefficiencies in workflows and suggest solutions
Skills & Competences:
- Strong personal resilience with the ability to operate in a pressured and fast-paced environment
- Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
- High adaptability and positive approach to challenges
- Ability to make decisions, prioritize, solve problems and work as part of a team
- Effective Time management & Prioritisation skills
- Ability to consistently hit KPIs on time
Language Skills: *
- Fluent near-native level (C1-C2) of market language in oral and written communication, with a depth understanding of culture and social trends in the region
- Advanced level of English (C1)
*If you are not sure about your level of language, we can offer you an assessment.
Contract: Full-time, permanent with Covalen.
- €27,000 per year as base salary
- *For the Evening shift: 25% salary uplift for the late hours from 10 pm to 2 am (in total, up to €30,200 per year)
- *For the Evening shift: €12 per day (before tax) as travel allowance
- Free meal (lunch or dinner) on site
- Private healthcare
- Pension contribution
- 25 days of annual leave
- Extensive Training and access to CPL's Wellness Programme
- Tax Saver and Bike-to-Work Scheme
Working hours: Candidates are choosing between Day shift (9 am – 5:30 pm) or the Evening shift (6 pm – 2 am). There are no rotations. Monday to Friday, occasional weekends and bank holidays.
Location: Dublin 18, Sandyford, Dublin South
*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.
· Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
· Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for a minimum of 12 months or renewable).
- Chance to work within a multicultural and diverse team
- Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
- No shift rotations – fixed working schedule
- Meals on-site, private healthcare and pension contribution
- No previous experience is required – full training is provided!
Are you the right person for this job?
Send your CV to firstname.lastname@example.org