SMB Customer Experience Associate
29k per Annum
No shift work,
Working hours M-F 8am to 5pm.
Will need to do language tests.
Location: Dublin 3 (WHF temp)
• Providing multilingual customer support and brief marketing advice to SMBs based in Europe, Middle East and Asia through different channels – live chat, email and phone
• Responsibility for helping SMB customers drive results via their marketing campaigns through
consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions
• Work with business customers to identify their growth/marketing plans and give advice on how to implement the product to achieve them
• Be an advocate of our organization and strive to exceed in customer satisfaction ratings
• Provide product and tool support to improve the overall experience and drive higher product
Skills and Experience:
• Experience working in a customer-centric environment would be beneficial
• Minimum of 1 year’s prior work experience in the marketing or technology sector is desired
• Fluency in German
This company offers full training and excellent career progression opportunities.
If you are interested in moving to this exciting opportunity or
just a confidential chat about current openings for German speakers in Dublin,
please send your CV through the link provided or email firstname.lastname@example.org