We began as the answer to a common problem: expats looking for a cheap, simple way to move money to and from their new home countries. The easiest way to achieve this was by swapping with friends who have a corresponding need. This simple idea grew into a global money transfer member organization that has exchanged more than €10 billion.
Today, the people and businesses, and their reasons for using our service are too many to count, but our mission remains the same: to empower them all with access to fair financial services. We do this by embracing the latest technologies to deliver great exchange rates, supported by outstanding customer service and processes that are easy to understand and use.
- Deliver consistent and responsive customer experience throughout the customer lifecycle from pre-onboarding, onboarding and beyond, adapting to customer needs as they evolve.
- Own all customer experience cases, ensuring queries/issues are addressed and resolved promptly, professionally and in a customer-delighting manner (via email and/or phone), in accordance with the Company’s policies and procedures, whilst ensuring comprehensive records of such interactions are maintained within the strategic CRM platform (Salesforce).
- Effectively manage customer onboarding and CDD activity, including: - PEP and Sanctions screening checks on customers and related parties - Reviewing and verifying customer and related entity information - Raising of suspicious transactions/activities to MLRO, when necessary.
- Minimum 6 months to 1 year of contact call centre experience.
- Native level German fluency with English as a working language.
- Ability to multi-task and great knowledge of systems such as Salesforce.
- Ability to commute to Dublin City Centre office for the onboarding and once a week.
- Knowledge in finance is a plus.
- Permanent full-time contract.
- Negotiable salary.
- 1 month of training and onboarding program.
- Exciting internal career progression opportunities.
- Diverse multinational team.
Sounds interesting? Send your CV to email@example.com and start a conversation faster than anyone else. Under the partnership, I can provide the recruitment process from a to z.