Cpl are recruiting for a number of Customer Service Agents for our multinational client. This is a great opportunity to build upon your experience, whilst working from home. This is a 6 month contract.
This role will require flexibility to work late shifts and weekends.
What you will be doing:
- Handling a broad range of customer queries.
- Maintain a high level of first call resolution and quality assurance.
- Provide first class customer service and handle customer queries and complaints in a professional manner.
- Record information on the CRM systems.
- Provide fast and reliable answer rates to customers.
- Support business growth by promoting products and services.
- Proactively update customers where required.
- Contribute to overall team performance.
To be successful for this position you'll need the following:
- 6-12 months customer service experience
- Attention to detail, computer and communication skills
- Broadband so that you can successfully work from home
If interested in this opportunity, please email Grace.Lynch@cpl.ie for more information.