Overview of role:
- Work closely with all departments involved in the manufacturing operations to ensure that customer orders meet their estimated delivery dates. This includes the participation in daily meetings with key departments such as Production, Quality and Supply Chain.
- Deal with queries that arise from customers that are served by the Castlebar facility.
- Manage the Request & Estimated Delivery dates for all Sales Orders. They are crucial to track Delivery KPI’s and metrics. The Production systems also use the dates to prioritise within the Production Plan.
- Continue to manage queries that arise from customers that are served by the Castlebar facility and deal with customer calls.
- Become familiar with supply chain processes and become proficient with lead-time analysis.
- Start communicating directly with sales team Key Account Managers regarding Planning inquiries.
- Work with Key Account Managers to determine customer delivery dates and set expectations.
- Support the Castlebar team in meeting site KPIs, such as Delivery on Time, Order in Full, Order Entry.
- Manage product return matters from customers and work closely with the relevant departments to ensure that the appropriate corrective actions are taken and communicated to the customer.
Essential Duties and Responsibilities:
- Create and manage Sales Orders received on the ERP system Dynamics 365
- Communicate Sales Order Confirmations to the Customer
- Initiate Purchase Order Requisitions when required
- Prepare Invoices and issue to the Customer
- Receive and investigate all customer queries to a high professional standard
- Release Production Orders & work closely with the Production & Warehouse team on all changes/updates.
- Manage delivery dates to ensure priority of all Sales Orders to Production, Warehouse and Logistics.
- Review and maintain Customer Open Orders on a daily basis.
- The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully function in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have a third level qualification in Business or other related degree from an accredited third level institution.
- The successful candidate must have experience in working in a similar type role in a manufacturing environment.
- Experience in working in a start-up environment will be a distinct advantage.
- The successful candidate must also possess the following skills and attributes:
- Working knowledge of ERP systems. Dynamics 365 would be a distinct advantage
- Willingness to seek opportunities to better the Customer experience
- Self-motivator
- Action orientated
- Ability to quickly adapt to change
- Good organisation skills
- Good working knowledge of Excel
- Accuracy and attention to detail
- Excellent communication skills