Customer Service Representative with Italian AND Portuguese
The Customer Service Representative is accountable for providing customer service support in the financial services sector to customers of a global bank, including the provision of information, resolution of queries, communication with internal customers and handling of complaints.
Responsibilities
- Handle questions on International Payments
- Process changes of personal data and customer addresses
- Provide Information on Pension Payments
- Providing information on previous payments
- Handling requests on missing payments
- Provide information on miscellaneous queries
- Provide customers with information on the choice of payment methods
Education and Experience
- Successful completion of relevant certificate / diploma / degree course: Banking, Accounting or Business Studies
- Fluency in Italian AND Portuguese
- Minimum 1-year experience in a customer service environment, preferably in a finance, banking, payments or pensions sector
- Excellent knowledge of Microsoft Office products
Essential Skills and abilities:
- Ability to function in a fast-paced environment
- Excellent PC skills
- Must be goal orientated
- Ability to speak, read and comprehend appropriate language(s), including English/fluent English skills required
- Good listening skills
- Strong interpersonal skills and ability to think independently and follow through effectively
- Ability to apply a logical problem-solving approach to resolving customers enquiries
- Excellent attention to detail
Contract: Permanent full-time with Covalen Solutions
Working Hours: Monday-Friday
Location: Sandyford, Dublin 18
*Currently hybrid model(1 day work from the office), but might change in the future, based on business needs. Flexibility is required on this matter.
Apply today or for further information, contact me on [email protected]
