Are you an experienced customer service professional with a background in the food, beverage, or pharmaceutical industry? A global beverage company is currently seeking to recruit a temporary Customer Service Representative for its manufacturing and innovation facility based in Wexford Town.
The Customer Services Representative provides a high level of focus against key accounts in the region. This position will be responsible for ensuring a high level of Customer Service through effective communication. The role will involve interfacing with Customers worldwide, managing their orders from receipt through to delivery, monitoring their future demand, delivering high levels of engagement, and managing all issues to ensure development of effective corrective actions
Key Responsibilities:
· Develop supply chain programmes to improve efficiencies
· Consult with customers, sales, and suppliers to improve performance, products, and services
· Manage future demand through proactive liaison with customers, planning, and production
· Review customer needs and advise on transport capabilities
· Manage customer issues and communicate progress effectively
· Process orders for goods and services to increase speed and accuracy
· Follow up with customers on products and services through monthly S&OP process and yearly customer satisfaction survey
· Liaise with customers, vendors, schedulers, production planners, operations, and quality assurance
· Gather and analyse key logistics metrics to report to senior management
· Manage and maintain relevant documentation
Skills and Experience required:
· Minimum 5 years of experience in customer service or related role in the food, beverage, or pharmaceutical industry
· Third-level degree or diploma in a business-related or equivalent discipline or qualification in logistics and transport is an advantage
· Knowledge/experience in the transport of dangerous goods and ADR regulations
· Knowledge of INCOTERM
· Experience in traffic coordination and transport scheduling
· Business proficiency in English
· Excellent PC skills and spreadsheet experience
· Strong analytical skills
· Ability to strategically align distribution processes to fulfil customer requirements
· Knowledge of specific supply chain capabilities, strategies, and interdependencies to perform short and long-term business planning
· Exposure to customs and excise is an advantage
· SAP experience is an advantage
· Excellent approach to customer care, including excellent telephone and listening skills
If you have the skills and experience, we are looking for, we want to hear from you. Apply today to join our team and take your customer service career to the next level.