The mission of the team seeking this role is to provide world-class support to customers of a wellknown
global gaming platform. This will be achieved through continuous learning, focused problem solving,
and the resulting provision of consistently high-quality customer experiences
The job and responsibilities:
• To handle queries via the client’s tools and systems (currently via ticket, or occasional email), in relation to user Accounts, potentially progressing to the handling of Billing questions, Purchase issues, Customer Order Management (changes, delays, non-deliveries, logistics), Technical and Game support, and any other area where support may be required by the client and their users.
• To manage queries end-to-end, providing regular updates to customers if required, and liaising with other partners/providers, where necessary
Who are you?
- Creative, enthusiastic and customer-oriented Russian speakers
- Motivated and with excellent communication skills
- Minimum of 6-12 months’ Customer Support experience
- Competitive Salary 29,380
- Permanent contract
- Location: Dublin - WFH
If you are interested in moving to this exciting opportunity please send your CV through the link provided.