The Customer Care team of a fast-growing, international, attractive company in Dublin.
We use our unique understanding of our products to provide support via phone, chat and email to more than 200 million users around the world.
We’re looking for Client Care Experts who are fluent in Danish, Norwegian, Swedish, German, or Dutch.
Tech experience and Customer skills are required,.
These are the shifts we currently have available:
Monday - Friday (8am - 5pm) - return to office (when it's safe to do so)
Monday - Friday (8am - 5pm) - fully remote within the Republic of Ireland
- Fluent in Danish, Norwegian, Swedish, German, or Dutch, and English
- Eager to explore new technologies.
- You have customer service experience (in any industry) and your great communication skills enable you to solve problems thoughtfully and effectively.
As a Client Care Expert, you will:
- Provide our users with technical solutions on all products via phone, chat and email.
- Analyse user behaviour, content suitability and relevance to determine their effect on user satisfaction.
- Develop and maintain positive customer relations and satisfaction.
- Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
- Work with all other departments and product teams, and liaise with them about our users’ needs.
What will you get?
- Competitive pay
- health insurance
- subsidized lunch, happy hours and so much more.
With us, you’ll find a relaxed and friendly atmosphere, fantastic co-workers (and bosses) and a lot of opportunities for growth..
Please apply or send your CV to firstname.lastname@example.org or call: +353 19476382