Who we are:
Our powerful technology makes it easy for everyone to get online with a stunning, professional and functional web presence. No creative limits, no coding – just complete freedom to express yourself and manage your entire business online. Our global user base, open SDK, and unparalleled design capabilities create a unique ecosystem. Partners, developers, web designers, and other online professionals can effectively market their Apps and services available to millions through us.
What we do:
Our Customer Support department - a group of experts who use our unique understanding of our products to provide support and inspiration to over 120 million users around the world! We’re responsible for collecting valuable user feedback to improve our products and play a vital part in moving the company forward. We work in small teams to allow everyone to express their creativity & we never stop learning.
Who you are:
A fluent German speaker who loves to work and help other people, to influence the way our users perceive our products, and who’s comfortable working in a fast-paced and deadline driven environment. Bonus points if you have experience working in front facing customer service. You must be a problem solver with strong critical thinking skills, and the ability to thoughtfully identify challenges and solutions.
What you do:
- Provide users with technical solutions over the phone and thought tickets.
- Develop and maintain positive customer relations and satisfaction.
- Influence the way we support our users and improve it to make sure our users’ experience is the best possible
- Work with all other departments and product teams and liaise with them about our users’ needs.
Please send your CV to Aoife Eakins at firstname.lastname@example.org