As a Customer Support Specialist, you will be responsible for working directly with customers through a multitude of channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how the tools works. Through working closely with your team, you will strive to help build a positive and inclusive environment, accepting of all differences that make this company a diverse and unique place to work. This role is also open remotely in Ireland.
In this role, you will:
• Develop a deep knowledge of the Company’s software to remove technical barriers for our customers and help them navigate a variety of tools
• Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries
• Partner with our product and engineering teams to identify and diagnose software issues to fix and improve the product experience for our customers
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow better
• Collaborate cross-functionally within company to more deeply engage customers with our platform, and improve the overall customer experience
• Show composure, resilience, and flexibility in a fast-paced ever changing environment, and also as an internal advocate for evolving customer needs.
We are looking for people who:
• Are fully fluent in German and English
• Find creative problem solving fulfilling and challenging
• Are self-motivated, always curious, and consistently eager to learn
• Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
Salary and Benefits:
• Generous remuneration and stock units
• Interactive employee training and onboarding
• An education allowance
• Pension
• Health Insurance
• Life Assurance
• Long term illness cover
• Free breakfast and lunch catered on-site
• 25 days holidays
• On-site gym and fitness workshops
• Amazing colleagues to learn from and enjoy company social outings, parties, and events
This company offers full training and excellent career progression opportunities.
If you are interested in moving to this exciting opportunity or just a confidential chat about current openings for German speakers in Dublin, please send your CV through the link provided.
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