Someone highly professional who loves guiding customers to success, is curious about understanding our users’ needs, and wants to offer the best solutions. You’re eager to explore new technologies and can learn new concepts and solve problems thoughtfully and effectively.
You have customer facing experience in any industry, strong critical thinking skills, and you know how to build strong relationships, identify challenges and find solutions. You thrive in a fast-paced environment and look at change as an opportunity to grow.
As a Customer Care Expert - German, French OR Japanese you will:
- Build strong relationships with the users, uncover needs and help guide them through their user journey.
- Manage email, phone, chat and/or other communication channels as a primary contact for the company’s users.
- Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
- Go above and beyond to “wow” our customers.
- Offer options and alternatives where appropriate.
- Develop and maintain positive customer care experience and satisfaction.
- Influence and improve the way we support our users to make sure their experience is the best possible.
- Work with other departments and product teams, and liaise with them about our users’ needs.
- Stay up to date on new product features and improvements.
Location: Dublin 2 - Working from home
Working hours: Monday to Friday
Working from home, wherever you are based in Ireland
If you are interested in this position, please reach out to email@example.com