Do you speak fluent German?
Looking for a new career opportunity?
If yes, you are the one who we are looking for.
The mission of the team seeking this role is to provide world-class support to customers of a well-known global gaming platform. This will be achieved through continuous learning, focused problem solving, and the resulting provision of consistently high-quality customer experiences.
The key objective of the Customer Support Executive (CSE) is to resolve users’ issues by means of a first-time fix or appropriate remote group support. Such issues are currently submitted via tickets on the client’s system.
Benefits
- Work from home in Ireland until further notice
- Fully paid Professional on-boarding training
- Amazing chance to start your professional career
- Perm contract
- Pension and health insurance
- Immediate start to grow
- International team with inspiring team mates
- Marketing leading IT gaming platform service
Responsibilities
- Answer incoming customer inquiries via email OR inbound call
- Collect and report customer feedback to ensure that best practice is recognised and maintained
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Your profile:
- Be highly fluent in the required supported languages with excellent spelling, grammar and punctuation
- Have excellent command of spoken and written English
- Investigation background is strongly preferred (e.g. Fraud Prevention or Credit Check)
- Must possess excellent PC and key-boarding skills
Salary: 31640/year (Perm contract)
Working hour: 40 hrs /week (8hrs /day-Mon-Sun between 7.30-19.00)
Start date: March 2021
Location: Work from home temporarily (Sandyford)
You will receive excellent and professional recruitment consulting throughout the whole interview process such as revising your CV and interview prep. You.
For further info, please contact LinkedIn (Sukjeon AN) or email me at Sukjeon.an@cpl.ie.
