I am recruiting for a friendly, helpful, and tech-interested person that wants to join one of America's largest IT giants in German Tech Customer Support.
This role can be performed permanently and fulltime from home, and comes with a contract until April 2022.
This is an exciting opportunity to kick-start and develop your career in the professional IT and Customer Service field.
Du fragst Dich, und was genau erwartet mich in dieser Stelle?
As a Customer Service Technical Agent, you will provide 1st level support to commercial customers across Europe. The support delivered is Business to Business (B2B) only and the customers contact you directly with their IT queries by phone, E-mail or logging a Web Ticket.
Also, warum solltest Du dich nun unbedingt bewerben?
· Competitive salary 30K.
· Contract until April 2022, perfect for you to discover new career opportunities in the Irish market after.
· Working from home without returning to the office after Covid.
· Your chance to gain B2B experience.
Diese Aufgaben werden Dich tagtäglich begleiten:
· Customer Contact: Via phone, E-mail and Web Tickets.
· Documentation: Documenting information in the ticketing systems and providing the customer with information and updates.
· Quality: Follow quality guidelines to ensure customer service is delivered at a standard that matches the quality of the company brand.
· Problem Determination: Access to knowledge databases and various tools to determine the source of the problem you are faced with. You will troubleshoot through remote takeover or by guiding the customer through their issues.
Um in diese Stelle zu passen, brauchst Du:
· Fluent in English and German (written and oral).
· Any previous work experience and/or education in IT is desired.
If you are interested in this position, please apply here or email your CV to firstname.lastname@example.org for a confidential and professional career consulting service. I will provide recruitment support such as your CV revision and interview coaching to find the ideal job for you!