The objective of this role is to drive the development & implementation of the partner boarding and integration strategy for the business
You will be expected to deliver implementations through ensuring that all requirements are agreed and documented with partners & through management of internal & external stakeholders against agreed timelines.
You will support the growth and success of the wider partner team through reviewing & optimizing boarding procedures & delivering insight and analysis from partner feedback.
You will also deliver against customer experience throughout to support with expanding partner opportunities.
Duties and responsibilities
- To lead new partners through their boarding process
- To build strong, productive relationships with prospective partners, supporting clients to identify, plan and track project deliverables.
- To develop a thorough understanding of the boarding and integration process to become one of the organizations leading experts and utilize this knowledge to optimize the boarding journey. To lead assessments around requirements, matching customer needs to our capabilities. Create clear and detailed documentation to agree requirements with Partners and internal suppliers, to include process mapping, project plans, and partner facing communications.
- Set expectations, establish project timelines, and motivate client participants to deliver within scope and on-time
- Own the governance of our process and the validation/ negotiation of this with partners Coordinate internal and external resources and third parties for the flawless execution of client implementations.
- To work between IT and Sales teams, ensuring a common understanding and bridging knowledge and understanding gaps on both sides Customer Service
- Ensure regular, proactive, and professional communications flow between you and the partner, keeping the client informed and engaged.
- Communicate Partner feedback to the internal teams Driving Business Revenue
- Ensuring delivery according to project timelines in order to ensure revenue recognition according to forecast.
- Manage multiple implementation projects, including developing project objectives, prioritizing project responsibilities, delegating tasks, executing project deliverables, and tracking project to successful completion
Skills & Qualifications
- Project Management and Delivery skills
- Working with 3rd parties within a Sales / Contract negotiation environment
- Strong internal communication skills including ability to work with all levels of the organization Troubleshooting
- The ability to learn and assimilate new information quickly, with a strong grasp of IT and Ecommerce environments
- Flexibility to adjust to dynamic work environment and ability to contribute to a growing team
- The ability to manage multiple projects simultaneously and work within fixed deadlines The ability to work with cross-functional teams internally and externally to achieve results
- A high level of attention to detail, excellent follow through, and reliability
- Experience engaging with people across a variety of levels with diverse backgrounds
- 5 year’s experience desirable in a similar role