The Job:
- Provide Customer Service Support in the insurance financial services sector to customers of a major EU bank, provision of information, resolution of queries, communication with internal customers.
Responsibilities:
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Responsibility for providing product information to bank branches and their customers
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Claims related documentation control and request to appropriate recipients
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Responsibility to provide detailed information on single or groups of live policies
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Registering in the appropriate systems all that information related to pending cases
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Reconciliation of legal documents in line with agreed procedures
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Responsibility for guiding new and existing customers through the policy process for client
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Resolving customer claims on a day to day basis in an efficient and timely manner
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Recording customer support information and issues in the appropriate systems and ensuring that records are maintained and are kept up to date
Requirements:
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Candidates should ideally have a Third-Level qualification in Insurance, Legal or Finance related discipline
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Candidates must have relevant work experience in a similar role, ideally in the insurance sector or claims processing area
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Previous legal experience is a must.
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Be customer orientated, enthusiastic, courteous, assertive with a particular attention to details and procedures
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Have excellent communication skills, both verbal and written
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Be fluent in Italian, both written and spoken
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Experience of working with a recognized CRM system is desirable
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An ability to prioritize own workload, work to strict deadlines and effectively manage time
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A professional manner with excellent interpersonal skills
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A demonstrated ability to work independently and collaboratively within a dynamic environment
Salary: Basic €25,000 plus monthly performance bonus (€100 - €200)
Location: WFH for now but when safe employees will return to the office in Dublin 1
If you are interested in moving to this exciting opportunity and have the relevant skills and experience above, please submit your CV/Resume through the link provided.
