They are the world’s leading cyber AI company and the creator of Autonomous Response technology. Its self-learning AI is modeled on the human immune system and used by over 3,500 organizations to protect against threats to the cloud, email, IoT, networks and industrial systems. This includes insider threat, industrial espionage, IoT compromises, zero-day malware, data loss, supply chain risk and long-term infrastructure vulnerabilities.
- Manage a portfolio of existing customers, ensuring that each client is gaining maximum utility from their product deployment.
- Manage client escalations to resolution, leveraging cross-functional teams within the business.
- Work closely with Commercial Directors, Account Executives, Subject Matter Experts, Technical Account Managers and Cyber Threat Analysts who will support you in performing your role.
- Have excellent organisational and project management skills, working with high valued customers in a pressurised environment.
- Constantly conduct health checks to drive satisfaction and retention.
- Present, discuss and demonstrate Darktrace cyber threat defence solutions to CISOs and information security experts as required.
- Fluency in English as a working language and native level Korean for the market development.
- Minimum 2:1 from a leading University.
- 1+ year experience in a role that encompasses Customer Success, Technical Account Management, Client Service or Consulting.
- Ability to manage in complex and crisis situations in a confident and calm manner.
- Able to effectively communicate with senior business professionals across every industry vertical.
- Familiarity with enterprise networking technology.
- Competitive and negotiable basic salary with quarterly bonus.
- Health insurance and pension.
- 3 weeks of paid training in Cambridge office.
- Remote onboarding available.
- Permanent full-time contract.
- Paid education courses.
- Generous paid travel.
Sounds interesting? Send your CV to firstname.lastname@example.org and start a conversation faster than anyone else. Under the partnership, I can provide the recruitment process from a to z.