Multilingual CS Quality Assurance SpecialistDo you have extensive experience to deal with customers?
Happy to share your knowledge with your colleagues?
Interested in digital marketing?
Looking for a chance to join a global SNS company?
Reasons to join?
- Perm contract with competitive benefits
- Fast career progression track
- Working from home by the end of this year
- Office located in Dublin 2
- Working Mon-Fri 09.00-18.00 (No shift)
Via the platform, partners create and run campaigns using simple self-service tools, and track their ads performance with easy-to-read reports.
I am currently looking for multilingual CS quality Assurance Specialists.
- Conduct regular one on one or group calibration to ensure evaluations are aligned based on business requirements
- Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances
- Highlight trends and red flags to the business for better improvements
- Ensure accurate maintenance of sample calls/chats library in accordance with local legal requirements
- Collaborate with internal and external stakeholders, highlighting QA trends and insights to the business
- Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders
- Bachelor’s degree
- Minimum of 2 years’ experience in a customer support environment with Quality Assurance experience
- Coaching experience (preferred)
- Experience in the advertising industry is a plus
- Excellent interpersonal and communication skills
- Fluent in a target language- Dutch/German/French/Hungarian/Turkish/Czech/Hebrew OR Arabic and English
- Self-motivated, entrepreneurial, and comfortable dealing with ambiguity
- Ability to work in a fast-paced environment.
- Strong attention to detail, ability to identify explicit and implicit signals, which may translate opportunities for our agents.
if you would like to find out further info Please feel free to contact me on Sukjeon.firstname.lastname@example.org OR LinkedIn- https://www.linkedin.com/in/sukjeon-an/
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