Looking for candidates with good time management skills and who can manage a challenging, fast paced and a dynamic environment.
As a Senior Technical Support Specialist in our Service management Team, you will enable our customers with your passion and knowledge of the client’s Platform and Applications.
Our client provides cloud‑based platform and solutions to deliver digital workflows that create great experiences and unlocks productivity for employees and the enterprise
Responsibilities:
- Providing support to users/administrators of our client’s platform
· Work on technical and non-technical projects. Create knowledge base materials dedicated towards operational efficiency.
· Experience assessing, troubleshooting, resolving and providing root cause analysis.
· Opportunity to become Subject Matter Expert in assigned areas of product functionality. Share and deliver knowledge sessions with peers globally.
· Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
· Development and mentoring of team members in various technologies and the platform.
· Communicate with customers and our teams through various channels.
Requirements:
· Bachelor's in Computer Science (or related technical degree) or 3+ years of related experience within technical support or software coding environment
· 3+ years of demonstrated ability to troubleshoot difficult technical issues quickly and effectively in a Support, Development or equivalent role.
· Strong Experience with relational databases (e.g. MySQL, Oracle)
· Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies are welcome)
· 2+ years working experience in one (or more) scripting languages: JavaScript, Python, Perl, UNIX Shell, Windows PowerShell)
· Working knowledge of the components in a web applications stack, and the ability to debug web applications using Developer Tools
· Understanding of basic networking and system administration UNIX/Linux/Windows
We offer:
· Location: Dublin – Role is Based in office. Working remotely not applicable.
· Working hours: Full-time – 24*7 Shift rotational
· Access to a variety of benefits along with shift allowance
· Fantastic opportunity to work and develop your career in one of the leading international companies.
If you would like to hear more about this role, please contact me at [email protected] or If you know someone that would be interested, please feel free to pass my contact details.