As PMO Director you will lead a team of experienced technical project managers to deliver high tech products and services to both internal and external customers. These products include cutting-edge technologies that enable Fiserv to remain as market leader and continuously improve the payments experience for all. You will contribute significantly to the success of the projects, efficient utilization of the resources, and help the business in achieving strategic objectives. The PMO Director will report into the site General Manager and will work alongside the leaders from other functional areas including finance, product management, engineering management and data science.
Lead a team of experienced technical project managers and Scrum Masters to deliver high tech products and services
Be a role model in terms of behaviours and actions that will proactively and positively support the positive culture that we are building.
Establish, maintain and improve project governance structures to ensure projects are delivered on time, in scope and within budget.
Work with Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
Gather data and provide reports to senior management to ensure that management makes informed and timely decisions for the success of the project.
Prioritise Projects as per Strategic Business Objectives
Work with technical teams to ensure that intellectual property is identified and captured including any opportunity for patenting
Work with finance teams to ensure project costs are minimised and value is maximised
Work with finance teams to ensure good project accounting practices are followed
Identify and assess project risks so that they can be appropriately managed during project execution
Develop and publish KPIs so that performance trends can be tracked
Plan and schedule resources efficiently and communicate resource plans effectively
Develop forecasts of capacity and demand so that longer term planning can be effective
Improve the efficiency of processes and workflows through automation
Manage dependencies within and across programs
Carry out project level retrospectives so that project learning and knowledge can be captured and disseminated
Mentor and train project mangers
Work with security and data privacy teams to ensure our products and services comply with all relevant regulations
Ensure project work is documented in line with business needs
Collaborate within the broader Fiserv organization on both a technology and business level.
Support keeping teams current with relevant developments within the industry
Provide active coaching and management to associates across the organization
Effective interpersonal relations skills, ability to effectively collaborate with others and work as part of a team
Knowledge & Skills
The PMO Director must a have strong understanding and previous hands-on working knowledge within a large enterprise environment with similar technology landscape as outlined below.
Excellent oral, written, analytical, problem solving, governance and presentation skills
Proven ability to effectively lead and influence
Very strong formal Project/Program management abilities. PM certification desired, but not mandatory
At least 7 years’ experience working in a large technology organisation
At least 3 years’ experience leading a program management office.
Skills in navigating a large organization in order to accomplish results required
Experience of working in high trust, high performing diverse technical teams with a people first mind-set and focus on a positive company culture
Experience of working with teams operating in a Scaled Agile environment
Knowledge of project accounting including capitalisation, asset creation, depreciation and valuation
Able to quickly assess new projects, understand project complexity & risks and map required capabilities.
Able to identify and assess technical uncertainty within a project
Strong knowledge of fintech and payments industry would be a distinct advantage
For more information, contact me at firstname.lastname@example.org