Job Title: SAP Order Management Specialist
Location: Dublin
Duration: Permanent, full - time (35 hours per week)
A leading health care supplier based in South Dublin are expanding their team and require a motivated, innovative, and enthusiastic individual to join the team.
Roles and Responsibilities:
· Manage the service fulfilment process to ensure deliveries are made on time.
· Proactively follow up and provide customers with feedback and updates on orders, delays, and backorders. Deal with queries.
· Ensuring all returns, debits and credits are processed efficiently and providing the customer with a resolution.
· Efficiently process customer orders received.
· Process consignment stock for the Hospital Channel.
· Actively monitor and process quotation requests received from Salesforce and emails from the customers and then process the SAP Quotations.
· Be the voice of a brand and foster strong relationship between the business departments and our customers
· Adopt a customer centric approach to resolve customers' queries and answer customers' questions using the business and product knowledge provided.
Daily Activities
· Order processing/management – Automated and Manual
· Service fulfilment – responding to customer queries.
· Processing returns, debits and credits in a timely manner and in line with the relevant SOPs.
· Complete the consignment process for Aesculap and Hospital Care
· SAP Quotations:
- Monitor Salesforce and emails for quotation requests
- If price not provided by the sales team, please use the TenderScape for reference of tender or contract pricing
Requirements and Qualifications:
· SAP experience is essential to the role.
· The ability to prioritise and multitask, with excellent time management skills.
· Strong interpersonal, communication, organisational and team working skills
· The capacity to remain calm and polite under pressure, especially when dealing with customer queries.
· Familiarity with CRM (Salesorce.com) systems and practices.
· Willing to travel for Business in Ireland where required.
To hear more or for a confidential discussion please contact Hannah Somers on 016146182 or [email protected] or click on the link below.
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