Your daily responsibilities will include:
- Provide Tier 1 customer support to software administrators
- Investigate and troubleshoot issues that are reported such as; user account issues, login requests, API and identity provider queries
- Debug, reproduce and escalate product bugs on the platform to the relevant engineering teams
- Handle inbound volumes in an efficient and professional manner using designated ticket tracking software
- Meet and exceed daily performance metrics related to key performance indicators
- Be an advocate for the customer and develop ways to improve the overall user experience on the site
Your Profile:
- Strong interpersonal skills, verbal and written communication skills
- Fluency in English and French (C2)
- 1 year of experience working in customer service/inbound support role, preferably in BPO environment
- B2B and/or technical support experience is highly desired
- Social media support experience is preferred but not required
Salary and Benefits:
- Great career opportunity with a leading international outsourcing company
- The opportunity of personal development in a multinational working environment
- Competitive salary with an attractive set of social benefits - Company Pension Scheme, Health Assurance, Life Assurance, Sick Pay
- Personal and professional development through a variety of training programs (hard/soft skills)
- Modern office with ping-pong and fuss ball table as also as regular team events
Requirements
- Location: Dublin 3 (Work from Home due to COVID-19)
- Education: Diploma or Degree minimum
- Available to start Immediately
