Do you speak Swedish and you are techy? Top tech company is looking for Swedish (but also Dutch or Norwegian or Danish) speakers.
Ideally you will have previous experience in a fast-paced environment. You are strongly team-focused with excellent customer service, telephone, oral and written skills. Previous contact center experience is desirable, but not essential.
You are analytical with good trouble shooting skills. Preferably you will have a technical aptitude and a basic understanding of various hardware, software and different operating systems.
If you this sounds like you, this role is for you!
Feel free to contact via e-mail: email@example.com or call: +353 1 947 6326
What will you do?
- Resolve remote users’ IT problems by means of a first-time fix or by dispatching for on-site support, third party or appropriate remote group.
- You will be reached via telephone, ticket handling systems or e-mail.
- Log, validate and diagnose customer issues on the full range of products and applications supported on the customer site.
- Provide the customer with a solution, analytical troubleshooting and query research, or to route or escalate to the appropriate group.
- Contribute to a positive team environment and proactively support team members.
What do you need to have?
- Language: Fluent English & Swedish (but also Dutch or Norwegian or Danish) is essential.
- Stamp 4 Visa or European citizenship is required.
- Experience within a customer service/call center environment preferred.
- Analytical and investigative skills to resolve customer issues.
- Technical savvy (understanding of hardware, software and different operating systems).
- Communications & Organizational skills.
- Flexible and willing to work variable shift patterns.
What will you get?
- Salary: 26.500€ + Start-up Package (€2,000 inclusive of flights and initial temporary accommodation can be organized by our team)
- Full paid training provided
- Benefits: Sport & Social Membership, Employee Reward and Recognition Program.
- Working hours: Flexible to work different shifts.
Please apply or send your CV to firstname.lastname@example.org or call: +353 1 947 6326