Do you have little or no working experience?
Are you interested to work for an IT enterprise?
My client is urgently hiring for a Customer Support Executive. This is an entry level position and it would suit a recent graduate/career changer.
Salary 23K plus annual bonus and benefits.
Apply now to know more!
Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
Skills & Knowledge
• Communication and Relationships Skills
• Time management
• Analytical and problem solving
• Communicate at all levels
• Excellent verbal and written communication skills
• High level of interpersonal skills, including active listening and understanding
• Good organizational skills and ability to prioritize workloads.
• Work to tight deadlines / service levels
• Business etiquette
• Broad knowledge of IT products, services and terminology
· Identification of problems and solutions
· Presentation of technical functionality to a non-technical audience
· Customer focused