You will work for a fast growing tech and outsourcing company based in Cork. They are expanding in Ireland setting up a CX center of excellence, with the objective to help companies scale and run dedicated High performing teams.
Responsibilities:
The Ideal candidate would be able to effectively provide proactive and reactive outreaches to customers via Support tickets and mobile . Along with this they must be able to resolve customer issues and/or provide thoughtful and personalized outreaches to customers and Engineers.
They will also be able to understand customer’s issue through investigation, replication and escalations with engineers
Candidates will also have to analyze trends in customer issues and suggest ideas for improvement. Perform backend tasks with the use of APIs ( Mainly Thrift and Webhook through Postman/JSON). As well as Proactively identify operational and process improvements that enhance the customer experience
Recommended skills:
Native in Spanish & Valid work permit in Ireland
7+ Years of experience working with mobile applications and SaaS-Based software companies, cross-functional role at a technology establishment or a background in customer-support/ Facing role.
Exceptional communication skills. Able to build rapport with customers and expertly handle difficult conversations and problems.
Curiosity and Problem-solving skills - you enjoy digging into an issue and finding a solution and interest in receiving and implementing feedback and focus on improvement
Prior experience in but not limited to Zendesk, Salesforce,Postman/JSON, Jave script codes, Datadog, Splunk, Crashlytics,JIRA, Slack, Cloud App, Office, etc. is a plus.
Contract: Full time
Hours: 40 hours a week
Start Date: As soon as possible
Location: Cork
Working model: Hybrid and work in office 2-3 days a week, ideally candidates need to be based in Cork
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