The Telesales Agent will provide a broad range of customer support and administrative services to the customer and prospects of our client.
Services provided will include a combination of telesales, customer service, administrative and complaint handling processes.
- Specific Responsibilities: Handle high volume inbound & outbound calls, emails and web-chats efficient manner.
- Handle customer issues and complaints with empathy, sensitivity and confidence.
- Deliver consistent performance through adherence to the appropriate processes.
- Effectively analyse moderately information and /or unusual situations
- Work within a team to meet and exceed individual/team targets including SLA’s
- Desirable Skills:Customer service experience desirable
- Call centre experience desirable
- Highly detail oriented
- Strong computer skills
Salary: 21450 + up to 500/month bonus
Contract: Fixed term contract
WHF due to the time being
Interested? Send me an email at firstname.lastname@example.org or apply through this link