Our client is seeking a dedicated client support analyst to work with a global social media organization. This group focuses on working closely with internal Sales and Account Management teams as well as external clients, including small businesses and agencies to assist with operational tasks.
● Fluency in English and German language
● Excellent attendance record
● Excellent timekeeping
● Ability to work rotating shift patterns over 7 days including public holidays
● Ability to work in a fast paced environment with minimal supervision
● Sense of ownership and pride in your performance and its impact on the team.
● Critical thinker and problem-solving skills
● Great interpersonal and communication skills
● Experience in data analysis and reports (not mandatory)
● Possess the ability to work in a team environment as well as independently
● General country specific knowledge for the country you will support
● Verify and review information as per policy and guidelines.
● Follow all compliance and security measures relating to client data.
● Act on process changes and updates and handle the same with proper research.
● Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
● Ability to gather information via outbound calls to businesses within specific country locations.
● Ability to work with a high degree of accuracy.
● Support users to make bookings / reservations / check the opening hours with various types of businesses
● Work with great attention to detail / content review
● Have an extensive exposure to customer service
● Work with high profile tech/ evolving AI
● Performance based bonus scheme
● Permanent contract
● Rewards scheme
● Private Medical Insurance
● Competitive maternity benefits of 12 weeks paid Leave
● Life assurance
● Valuable training
● Career progression opportunities across the globe
Location: Eastpoint Business Park- Dublin 3
Working hours: 8:30am to 17:30 M- F
Please send your CV now to Seol.Cho@cpl.ie and start a conversation faster than anyone else. Under the partnership, I can provide the best coaching and recruitment support.