Leading a complex programme with to delivery an end-to-end process solution. Leading teams of up to 80 people.
This role requires high level experience in working closely with key client stakeholders and background in managing multi-layer, complex operations to deliver excellence on SLA performance.
We seek an experienced, goal-oriented, standout colleague to join our team in Dublin.
Min Requirements:
· 7+ years management, with experience managing highly complex, multi-level, cross-functional teams within an international company
· Excellent problem solving and structuring skills, with the ability to simplify complex areas with consideration for different levels and functions within the team
· Strong communicator (across levels) and ability to work with, influence and align with multiple internal and external stakeholders
· Significant experience in Client & Stakeholder management and programme delivery
· Experience delivering change initiatives and facilitating change in a customer focused organisation
· Flexible and capable to find the right balance between structured problem analysis and project management and agility to deal with the client fast-pacing change environment
· Experience in managing large multicultural teams with diverse skills and personalities
· Demonstrated track record of defining and executing operational performance and process improvement initiatives, leading them from start to finish
· Visionary, focused on business impact and identifying actionable, measurable opportunities
· Possesses a deep understanding of Operational metrics and is able to identify what is missing. Must be capable of understanding metrics as the bigger picture, and to use data to tell a story
· Proven ability to lead, coach and mentor
· Experience scaling operations
· Proactive and positive attitude
· Operations-background
· Experience in working in or partnering with the Public Sector is highly desirable but not essential
Main Tasks:
· Manage and deliver on complex projects with multiple stakeholders
· Continuous liaison and collaboration with client stakeholders
· Continuous oversight of SLAs and high level KPIs
· Ad hoc and periodic reporting to client, as needed
· Build and drive Operations strategy, business planning
· Work with Pillar Leaders to identify process improvement opportunities and ensure appropriate turnaround
· Organize team structure to achieve strategic business priorities
· Maintain strong employee welfare, engagement and team morale
· Oversee all support functions and operational leaders through direct leadership and management of leaders
· Assure and safeguard improvements for the long-term by installing the appropriate control measures
· Develop your team through coaching, objective setting, hands-on support, and creating clear goals aligned to company priorities
· Be an effective leader, steering the team through periods of change, displaying motivating and encouraging behaviours
