My client has an amazing opportunity to join the customer service team in one of the worlds leading electronic companies. Offering a great salary and excellent benefits.

We are looking for an enthusiastic and competitive Customer Service Agent.

Responsibilities:

· The first point of contact and support for customers and retail partners in relation to escalated customer issues received via phone or email and resolve the issues in a timely and professional manner
· Appropriately deal with product Order status, issue tracking and problem resolution.
· Provide support and develop working relationships with current internal/external customers and retail partners via phone or email.
To understand the customer's needs and offer a customer-service driven solution
· Operate and maintain customer-related systems to the required standards
· Take part in team briefings and training sessions
To achieve Customer Satisfaction whilst exceeding activity targets

Skills required

· 1- 2 years experience in working within a customer service/customer care or service industry.

· organizational and telephone skills

· Experience within a customer service role

· Strong relationship building and interpersonal skills

· Complaint experience

· IT skills in CRM /or Microsoft Office packages

· The candidate will need to have Excellent problem solving

· Have a positive attitude and enjoy communicating with customers and support teams in the field.

If this sounds like a role you are interested in please feel free to contact

Ross.mcquillan@cpl.ie