Everyday Banking Customer Service Advisor
Cpl is a proud Talent Partner to Bank of Ireland. This long-standing relationship is built on trust; Bank of Ireland trusts Cpl to deliver brilliant, engaged and committed people to support their promise to deliver for their customers. Cpl trusts that Bank of Ireland is offering fantastic opportunities for our Cpl colleagues to thrive, while having access to the best training, systems, supports and teams to build a career within Banking.
Together we trust those who are given these opportunities to take all of the learning
Ideally you will be bringing the following skills & Attributes to the role:
- Experience in Customer Service (Retail, Hospitality, Contact centre)
- Excellent interpersonal and communication skills
- The ability to Problem Solve
- Be resilient and demonstrate agility to flex your learning in role
- Experienced in a phone based role
- IT proficient in a previous role
What you will be doing
- Provide ‘Best in Class’ customer service and provide clear solutions to customer queries
- Perform and approach your role to the professional standards expected of a leading contact centre
- Work towards achievement of individual performance objectives
- Positively contribute to your team and support team colleagues
- Compliance with all regulatory requirements including all operational and administrative procedures
- Embrace personal development and ensure that required levels of competency are being achieved in line with role expectations
- Reinforce the message that values the customer
Over the years, we have seen Cpl colleagues start something amazing, take experience from other roles and build solid careers with Bank of Ireland, which has resulted in a very high proportion of people going on to have permanent careers with them when they become available. We have had people leave to travel or continue their education come back and resume their journey.
As a company Cpl are recognised as the 4th Best Large Workplace in Ireland by Great Place to Work® and a Silver Medal holder for Diversity & Inclusion; these values drive our passion for our programmes, supporting our clients and Cpl colleagues across our client sites.
Benefits of being a Cpl colleague on site:
- Great starting rates & hours
- Engaged onboarding & training
- APA/ QFA support subject to role
- Dedicated EAP programme
- Bike To Work scheme
- Travel tax incentives
- A diverse and inclusive culture
- Remote, hybrid & on-site opportunities - Subject to role
- Flexible hours available - Subject to role
- Access to internal BOI Careers Lab and soft skill training
For more information contact louise.dunne@cpl.ie