You’ll be the company's Group ambassador, helping their customers with any questions they may have. They will provide you with everything you need.
This role follows a hybrid approach to working, allowing you to combine working from home with working in the company's modern offices.
Our Online Gaming Client is expanding their Live Chat Support Team in Dublin and are looking for motivated and customer-focused individuals with excellent communication skills. As a Support Advisor you will be liaising directly with our players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough, and friendly responses.
You will strive to ensure the player’s experience is a positive one.
- Liaising with players online via live chat and email regarding queries and requests
- Providing fast, accurate, thorough, and friendly responses to players
- Informing players of new updates and promotions
- Ensuring compliance and adherence from each user’s accounts.
- Coordinating with team at all levels.
- Reporting to, and accurately following instructions from Team Lead or Line Manager.
- Fluency in English and German
- Availability to work shifts and weekend work.
- Experience in customer service or administrative roles
- Ability to work both as part of a team and independently
WHAT’S IN IT FOR YOU?
- Location: Dublin 4
- Working Model: Hybrid working model - 2/3 days working in the office (flexible per team)
- Salary: 28K gross p.a. + annual bonus 12.5%
- Benefits: Dental + Healthcare + transport allowance / Fuelcard + gym partnership + Parking + bike to work scheme + Subsidized canteen + Work/play facilities
- Working hours: Full-time (40hrs pw), Flexible shift pattern Mon - Sun (Shifts Starts between: 6am – 1pm, Shift Ends between: 4pm – 10pm)
- Relocation package: €2800 to be paid on first salary (if applicable)
- Onboarding & Training: Fully paid training provided - 2 months of intensive training (4 weeks classroom/exam setting, 6 weeks shadowing/Mentoring)
- Career Progression: Internal promotions happening rapidly, able to apply after 6 months promotion
This is an opportunity to work with one of the fastest-growing companies. Be part of something amazing in 2022 and beyond. If you are interested or confident to have a chat and discuss other German opportunities, please send me a direct email to firstname.lastname@example.org or apply through this link