ACCOUNT SERVICING OFFICER
My client is looking for an Account Servicing Officer to join their growing company. We are in search of a proficient Account Servicing Officer with experience in hire purchase and leasing to contribute significantly to their team. In this role, you will serve as a vital point of contact for customers, offering exceptional assistance and guidance related to hire purchase and leasing matters. Your expertise in these areas will be pivotal in ensuring a seamless customer experience and driving the team’s success.
Responsibilities:
• Serve as the primary point of contact for customers offering expert assistance, guidance, and resolution to inquiries related to hire purchase and leasing agreements.
• Provide prompt, courteous, and accurate responses to queries through various communication channels, including phone, email, and chat.
• Understand and communicate the terms, conditions, and intricacies of hire purchase and leasing agreements effectively.
• Collaborate closely with internal teams to address customer concerns, resolve disputes, and ensure timely resolution of issues.
• Collaborate closely with the Regions Finance Managers (RFM’s) who liaise with customers on a daily basis and support them with their queries
• Maintain accurate and comprehensive customer records, documenting interactions, inquiries, and resolutions.
• Assist in processing payments, Settlement quotations and redemptions, updates, and modifications to hire purchase and leasing accounts as per customer requests.
• Educate customers on available payment options, schedules, and potential implications of non-payment.
• Stay updated on industry regulations, best practices, and emerging trends related to hire purchase and leasing.
• Contribute to the continuous improvement of customer service processes and strategies.
REQUIREMENTS:
• APA Qualification is required.
• Proven experience, ideally within the financial or credit management sector, with a focus on hire purchase and leasing.
• In-depth understanding of hire purchase and leasing agreements, terms, and relevant legal considerations.
• Excellent communication skills, both written and verbal, with a customer-focused approach.
• Empathetic and patient demeanor, capable of handling challenging customer interactions with professionalism.
• Proficiency in using customer service software, CRM systems, Microsoft Office and other relevant tools.
• Detail-oriented mindset with strong organisational and multitasking abilities.
• Ability to collaborate effectively with cross-functional teams and adapt to dynamic project requirements.
• Familiarity with regulatory compliance and customer data protection practices.
• Strong problem-solving skills and a proactive attitude toward resolving customer issues.
Benefits:
• Flexible working options - Hybrid Working.
• 22 days annual leave plus additional company leave days.
• Company matched pension.
• Life assurance.
• EAP Service.
• Family Leave Policies.
• Training opportunities (in-house training, certification/exam support).
• Bonus scheme.
• Social events.
If you would like to discuss this opportunity, please contact Sean at [email protected]
