Join Us as a Customer Service Specialist – Italian Language Expert
Location: Dublin West (Liffey Valley)
Salary: €16.74/hour | 37.5 hours/week | ~€32,640/year (before tax)
Contract: Fixed-term with Cpl – high potential for extension
Hours: Monday–Friday, regular office hours
Languages Required: Italian (fluent) & English (advanced)
About Cpl
At Cpl, we’re in the business of building careers—not just filling roles. Since 1989, we’ve helped individuals thrive and businesses flourish, operating 23 brands across 11 countries with over 40 offices. Whether you're looking to grow with a start-up or join a global powerhouse, we’re your career-launch partner.
About the Client
This is your chance to be part of one of the world’s most respected healthcare leaders—130+ years of history, 130,000+ employees strong, and an unwavering mission to improve. You’ll join the J&J Vision team, working to enhance and protect eyesight for millions across the globe.
The Role
Are you someone who finds satisfaction in the detail, solving problems, and making sure things run smoothly behind the scenes? Then you’ll love this role. As a Customer Service Specialist, you'll be a key player in ensuring top-notch service and flawless order management for customers across the Italian market.
What You’ll Do
Order Management Excellence
- Process customer orders accurately and efficiently
- Handle regular reporting cycles (daily, weekly, monthly)
- Share essential product and stock info
- Tackle inquiries around deliveries, billing, inventory, and returns
Customer Relationship Champion
- Deliver empathetic, solution-focused support
- Build long-lasting relationships with customers and internal teams
- Resolve queries with confidence and care
What You Bring
Must-Haves:
- Fluent in Italian and advanced in English (C1/C2)
- Proficiency in MS Office, Outlook and strong computer literacy.
- Previous customer service or order entry experience (or a passion to grow in this field)
Nice-to-Haves:
- Exceptional organisational and multitasking abilities
- Great communication and problem-solving skills
- A collaborative mindset and a positive, proactive attitude
- Experience with SAP (bonus!) – but we’ll train you either way
🚀 Ready to Launch Your Next Chapter?
- If this sounds like the role you’ve been waiting for, we’d love to hear from you. Step into a purpose-driven role, sharpen your skills, and be part of a team that truly values what you bring to the table.
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