My client in the Tech sector has an immediate requirement for a Billings Operations Manager. Hybrid working- D2 ( 3 days in office and 2 from home)
Initially a 3-6 month contract with potential to go permanent.
Mission: Lead the Billing Ops team to deliver accurate invoicing, clean cash application, and excellent customer experience while improving the O2C engine.
Responsibilities
- Manage team (coaching, capacity/coverage across time zones).
- Set SLAs/KPIs and run weekly ops reviews; drive continuous improvement.
- Own bill-run calendar, dunning strategy, dispute resolution policies.
- Partner with Sales/CS/RevOps/Accounting on pricing, policies, and close.
- Ensure SOX/controls, audit readiness, and documentation.
Qualifications
- 7-10 years in billing/AR/O2C including 2+ years people management.
- Experience across Stripe Billing, Salesforce/CPQ ( a must), NetSuite ERP( nice to have)
- Strong operational leadership and stakeholder management.
Contact Natasha today to hear more about this role
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