Customer Support Specialist – German Speaker
Location: Galway, Ireland (Parkmore East Business Park)
Hybrid Model - 1 day a week you can work from home
Employment Type: Full-time, Permanent
A globally renowned multinational in the medical devices and healthcare sector is seeking a Customer Support Specialist fluent in Norwegian to join its Galway-based team. This is an exceptional opportunity to become part of an industry leader, grow your expertise, and develop a long-term career in a collaborative and dynamic environment.
Key Responsibilities
- Handle inbound customer calls and emails with professionalism, empathy, and efficiency.
- Deliver first-line troubleshooting for customer issues across the assigned product range by diagnosing problems and asking targeted questions to reach resolution.
- Accurately document all customer interactions, complaints, and inquiries in line with company procedures.
- Communicate investigation results to customers via clear, well-structured written reports and phone conversations.
- Resolve issues within agreed timelines, meeting key performance indicators for both individual and team targets.
- Identify and recommend process improvements to enhance team performance and customer satisfaction.
Qualifications and Experience
- Minimum of 1 year’s experience in any medical/clinical setting or a customer-facing customer support role
- Proven ability to deliver outstanding customer experiences while managing technical complaints.
- Fluency in German is essential.
If you are passionate about helping customers, thrive in a fast-paced environment, and want to work for a global leader in healthcare innovation, we’d love to hear from you.
Apply today and take the next step in your career!
