Senior Incident Management Consultant
1 year contract
Remote
Our client well known in the IT Industry is looking for a Major Incident Commander. This person is going to provides an exceptional opportunity to obtain a full appreciation, insight and understanding of global systems, operations and processes across a global enterprise. This position offers frequent interaction with and visibility from Senior Executive IT management.
• Aggressively drive Major Incidents to resolution in the most efficient manner possible
• Work with cross-functional teams, globally, and across cultural boundaries. Act as designated lead process owner as commander of a Major Incident
• Hold individual and teams of problem solvers to task on simultaneous technical workstreams with strict, extremely short deadlines
· Apply business impact analysis techniques to evaluate impact of high severity problems and/or potential impact of proposed changes
· Assist support teams in translating technical impact to business impact and align on priority based on the realized and potential business impact.
· Constantly seek clarification and current resolution status and actions plan(s) to ensure accurate and concise communications
· Work with all teams in the achievement of the strategic and operational objectives of the group
· Mentor and coach junior team members in all aspects of the Major Incident processes
Essential Requirements
• 5+ years of relevant experience or equivalent combination of education and work experience.
• University degree in IT Discipline or equivalent in years of progressive experience in enterprise level IT environments
• Strong IT technical background across multiple disciplines
• Ability to communicate complex technical information to all stakeholders, including those who do not have a technical background
• Strong Command, negotiation, problem-solving, influencing and relationship management skills
• Ability to summarize complex technical incidents to an executive level summary in real-time
• Ability to work multi-threaded within extremely tight time constraints. Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules, and priorities
If you are interested, please get in touch below
Bianca Scortanu