IT Service Desk Administrator
The Service Desk Administrator will join our IT team and will work to support the day to day IT support function for our Staff in Ireland and overseas.
Key Tasks:
Provide 1st line technical support on all software and IT Infrastructure including user devices, iPhones, networks, audio/video and security
Problem solving of technical issues by diagnosing and researching solutions
Ensure help desk calls are resolved in an efficient and timely manner and where required escalate tickets to senior staff and follow through on issues until resolution
Maintain and support the Multi-Function Device (MFD) Network
Maintain and support of all Audio Visual and Video Conferencing units
Ensure hardware and software assets are tracked in accordance with company procedures
Improve operational efficiency on the service desk by proactively identity recurring issues and updating processes and procedure accordingly
Procurement of hardware, peripherals and software applications as required
Deployment and configuration of desktop hardware and applications
Contribute to the overall planning and delivery of IT services
Working at the IT Hub to provide drop-in services to colleagues
Demonstrate flexibility in undertaking additional tasks that can arise or may be assigned in this role.
Record and track assigned tasks on the IT helpdesk system
Effectively engage and share knowledge with end users on IT related issues
Set up rooms for both in-person and virtual meetings, training, workshops, & room hire.
Attend to IT related storage areas and secure IT recycling.
ADDITIONAL REQUIREMENTS:
Ability to work on own initiative, tight deadlines and to prioritise and resolve problems efficiently is essential
Microsoft Windows background is essential
Good oral and written communications skills and ability to engage effectively with internal and external stakeholders
Strong interpersonal skills and ability to positively contribute to the work of a busy IT team.
Good working knowledge of Microsoft Office applications and interest in use of technology and IT-based systems
Full Driving License
TECHNOLOGIES:
Client operating systems – Windows 10
Microsoft Office 365
Adobe Suite
MS Teams
Skype for Business VoIP solution
Managed iPhones
MDM Intune Solution
FortiClient VPN Remote Access
Lansweeper Asset Management
Crestron/Polycom Video Conferencing
Network Access Protection
Send a current CV to [email protected]
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