Network Support Specialist
Our clients are looking for customer-focused and enthusiastic Level 1-Network Support Technicians to provide physical touch support of network infrastructure incidents and requests on a large site.
Working directly in a team of 5 and within a larger onsite Network and Data Centre physical support team the support for major network incidents onsite.
Role Description:
Be able to analyse and troubleshoot network and telecoms problems up to an intermediate level. 1st and 2nd Line support.
Plan and schedule daily tasks according to priority and severity; Use sound judgment on a variety of problems requiring deviation from standard practices; Use initiative to provide a quality solution and service to the customer.
Support networks in remote locations within the Leixlip campus.
Follow directions from Intel manufacturing support to fix the issues that require physical handling of any relevant equipment.
Read, understand, and follow basic N/W problem diagnosis.
Maintain switched network environments.
Be able to troubleshoot/diagnose WLAN Issues and escalate to 2nd Level Support if required.
Provide support to the Intel day-to-day operations network team.
Ensure that all incidents and requests for T&N are logged, resolved and the tickets correctly closed in Intel’s Event Management System.
Endeavour to fix and close all calls assigned to the Telecoms & Networks queues within SLA.
Follow process and procedures set out by the customer.
Participate in Project based assignments when required.
Continuous updating of project activity on internally used SharePoints.
Support of the Network Management Alerting System, to include active follow up and closure of critical alerts.
Support Asset Management audits and reconciliation activities, (updating system, monthly audits for asset accuracy etc).
Adhere to Intel’s goal to maintain asset database accuracy at 100%.
Adhere to room safety audit policies for all network infrastructure communication rooms.
Perform monthly SMBWA (Safety Management by Walking Around) Audits.
Follow-up/closure on issues highlighted during the audit.
End to end ownership of the Spares/Hot Spares process.
RMA Management.
Creation of Cisco TAC Case for failed parts.
Replenishment of spares in relevant locations when they are used for failures.
Return of defective parts to vendor as per RMA process.
Attend regular team operation meetings.
External Vendor escorts
CCNA preferred
