Operations Engineer II - Hybrid

Job Description

Who We Are:

SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners - in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM’s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company’s advertising sales organization, which operates as SXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.

How you’ll make an impact:

SiriusXM is rapidly expanding its services to drive further engagement of consumers via smartphones, tablets, PCs, and connected devices, while continuing to maintain and grow its adoption in connected cars. This position will serve as a major contributor to our efforts of increased intelligent observability, predictability, and actionability on how our products perform. This position is presented with the opportunity to be at the forefront of our automotive re-platforming efforts, helping SiriusXM modernize user experience, while maintaining our consistent content delivery. The coverage area crosses the services, data, media, and client applications that power our automotive and digital experiences, with an emphasis on identity and access management.

What You’ll Do:

1. Operate within a high performing engineering team focused on widening their knowledge of the environment
2. Help contribute SLI, SLA, and SLO definition with Quality of Streaming, Merchandising and Editorial teams.
3. Highly involved in operational engineering efforts to enhance observability through systems and interactions through media, content, and ads pipelines
4. Focus on customer intent and delight in architecting operational engineering activities
5. Assist in roadmap definition with stakeholders to meet quarterly and yearly objectives & key results
6. Coordinate with DevOps teams on model revisions and improvements
7. Delve deep into process, monitoring, and tooling improvements
8. Leverage observability tools to view and report on changes in streaming quality as new product features are deployed. Collaborate with QA and Content teams on enhanced understanding of the streaming application experience
9. Provide Tier 2+/advanced application troubleshooting and support
10. Facilitate the efforts to understand system interactions for key user journeys
11. Serve as key member of post-incident review and analysis
12. Drive a culture of innovation and be an agent of change.
13. Cultivate a culture that rewards aggressive pursuit of innovative solutions to problems
14. Be responsive to the business in proposing and developing new products and services
15. Identify opportunities to create new products and services that meet current and prospective market opportunities
16. This role will work within a geographically dispersed team

What you’ll need:

1. Bachelor’s degree in computer science, Business Management or similar field, or equivalent experience, in lieu of degree
2. 2+ years’ experience in implementing and providing advanced operational support for streaming media solutions
3. 1-3 years’ experience in 24/7 support environment
4. Deep understanding of media curation and distribution
5. Fundamental understanding of the most current AWS concepts and technologies
6. Expert understanding of observability tooling: Conviva, Datadog, SentryIO & AWS
7. Proven ability to foster and grow world-class operational support
8. Strong understanding of engineering software processes, lifecycle methodology, configuration management, release management, and system verification and testing.
9. Technical experience in the following areas:
10. Broadcast and digital media
11. Content serving and distribution networks
12. Agile/Scrum methodologies
13. Jira, Wiki

At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.