Job Title: Programme Manager – Oracle CX
Job Description:
We are seeking a seasoned Programme Manager with a strong background in technology delivery to lead strategic projects within the Customer Centre of Excellence (CoE) domain. The ideal candidate will have proven experience delivering Oracle CX projects, preferably in the Utilities sector, with a deep understanding of user journeys for new customer connections in the context of Distribution Network Operators (DNOs). Exceptional communication and stakeholder management skills are essential to drive cross-functional collaboration and ensure successful programme outcomes.
Key Skills:
- Programme/Project Management (Technology Delivery focus)
- Oracle CX implementation experience
- Utilities industry knowledge, specifically DNO customer journeys
- Strong stakeholder engagement and communication abilities