Project/IT Support officer Grade V
3- 6 months initial contract
5 days required onsite in Naas, Co. Kildare
Salary per year € 51,000
Purpose of Post:
· Preparation of the required project documentation for IT projects – project proposals, project mandates, project initiation documents etc
· Assist and support the implementation and rollout of IT systems from project initiation through to implementation and evaluation working as part of a project team
· Monitor project progress and set deadlines for completion of tasks required ensuring adhering to project plan
· Plan and collaborate with vendors of IT system(s)/ ICT/key stakeholders on system (s) due to be upgraded
· Preparation/mapping of workflows/processes, proposed process mapping to improve efficiencies where appropriate and in regards to system implementations.
· Assist in the preparation of test scripts of IT systems/interfaces and complete user acceptance testing as required
· System administrator to specific IT systems focusing on configuration or engage with vendor in regards to changes, access control, troubleshooting and user training
· Handle escalated support issues and manage them to resolution.
· Manage effective communications with and among all projects stakeholders
· As key member of the ICT Support team provide and deliver support to ensure the effective operation of business functions within the IT department
· Troubleshoot with staff where staff report issues that can be resolved by local IT staff and provide assistance to staff.
· Cover IT support team when required
· User account setup on systems where required
· Engage with external Vendor(s) for costings, ordering, delivery & scheduling of hardware.
Interested?
Send your CV to [email protected] to apply!
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