Quality Lab Technician III – Summary
Based in the CQXM Returned Product Analysis Lab in Galway, this role supports complaint handling and post-market regulatory activities across a broad range of Medtronic products. It involves hands-on laboratory analysis, device investigations, and coordination with cross-functional teams to ensure compliance, quality, and effective root cause determination.
Responsibilities
Coordinate complaint handling, device receipt, documentation, and investigative activities across multiple product families.
Perform laboratory analysis, investigations, non-routine testing, and assist with test procedure development.
Lead and support cross-functional collaboration in determining root cause for customer complaints.
Maintain awareness of manufacturing processes, product use, and common failure modes.
Carry out lab support functions including calibration, alignment checks, and instrument maintenance.
Communicate key findings, escalate quality issues, and ensure alignment with CQXM management and post-market quality teams.
Contribute to continuous improvement initiatives and cost-down projects within the CQXM department.
Ensure corrective actions meet reliability standards and documentation requirements.
Support new product introductions to ensure CQXM requirements are included in development processes.
Maintain compliance with quality procedures, regulations, and support audit readiness and execution.
Requirements
Bachelor’s degree (NFQ Level 8) in Engineering, Science, or related technical discipline.
Experience in medical devices or a similar regulated environment desirable.
Laboratory experience preferred but not essential.
Strong interpersonal, communication, organisation, and technical writing skills.
Working knowledge of statistical analysis, problem-solving tools, and quality improvement techniques desirable.
Ability to multi-task, take initiative, and manage time effectively.
Demonstrated ability to build positive working relationships and collaborate respectfully with others.
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